The Team
Behind every successful project at Hafner IT-Solutions is a team that combines decades of IT service management leadership with cutting-edge expertise in AI and automation. Meet the people who get the work done.
Flavius Hafner
CIO & Senior Project ManagerFounder, Owner and Managing Director of Hafner IT-Solutions GmbH since 2004. A Senior Project / Program Manager with 20+ years of experience in the IT industry, focused on the core competencies of IT project and service management.
Proven expertise both from an IT operations perspective and as a project manager across various transition and digital transformation projects — IT Service Management (ITSM) spanning traditional IT operations (COBIT / ITIL 3) as well as current concepts such as ITIL 4/5, DevOps, and SAFe. Certified in ITIL, PRINCE2 and SCRUM, delivering operational excellence and process optimization across the energy, insurance, pharmaceutical, government and IT sectors.
A strategic leader in managing multi-functional teams, service continuity, disaster recovery, and compliance (GDPR, KRITIS, AI-Act). Adept at stakeholder engagement, vendor management, and transitioning complex projects into sustainable operations — backed by strong communication, transparency, leadership, conflict management, tact, and negotiation skills.
Deep knowledge in AI and automation, driving initiatives in cognitive automation (MCP), agentic workflows (n8n, Mistral AI), and Vision-Language Models (VLMs), with a track record of driving efficiency, cost optimization, and service improvement in distributed, global environments.
Industry impact: Successfully delivered large-scale migrations, ITSM tool rollouts, and service-model consolidations for customers such as EnBW, Roche, Allianz, and Stromnetz Berlin — ensuring SLA/KPI compliance, incident resolution, and seamless transitions to operational teams.
Core value: Combines technical depth, leadership agility, and a solution-oriented mindset to align IT strategies with business objectives, fostering high-performance teams and resilient, future-ready systems.
Timothy Dancan
AI Systems ArchitectAI Systems Architect focused on building production-grade automation and agentic systems. Works at the intersection of applied machine learning, cognitive automation, and cloud engineering — turning frontier AI models into reliable, deterministic tools for real business workflows.
AI & Automation — Develops custom Model Context Protocol (MCP) servers in Python for visual perception and action simulation, integrating Claude 4.5 Sonnet and Mistral AI for semantic closure across local (STDIO) and SSE (Server-Sent Events) transport layers. Builds agent architectures using deterministic RPA with OpenRPA and Windows Workflow Foundation, cognitive automation with Vision-Language Models (VLMs) and MCP, and agentic orchestration with n8n and Mistral AI. Applies advanced prompt engineering — negative constraints, structured JSON output for deterministic data, and anti-personas for precise decision-making.
Cloud & DevOps — Hands-on with AWS Bedrock foundation models (Claude, Mistral) and serverless architectures (Lambda), with security across IAM, VPC and GDPR compliance. Integrates GitHub Copilot and Azure AI Services, and deploys containerized n8n and MongoDB on Docker & Kubernetes, including the GDPR-compliant IONOS Cloud.
Databases & Middleware — MongoDB (BSON serialization, change streams, replica sets) and OpenFlow message-bus architecture for hybrid Unix ↔ Windows systems.
Senthil Kumar Sandrasekaran
Senior IT Service & Project ManagerSenior IT Service & Project Manager with 15+ years of expertise in steering complex infrastructures and global transformation projects. Specializes in end-to-end process modeling, ITIL-based ITSM frameworks, and organizational change management to drive measurable business value. Serves as a strategic bridge between technical excellence (Cloud/PEGA) and C-level stakeholder management, optimizing service processes and aligning IT strategies with business objectives.
A Cloud & Digital Transformation leader with a proven track record in AWS cloud migrations, PEGA platform upgrades, and hybrid architecture orchestration. Achieved 30–40% TCO reduction through automation, Agile/SAFe methodologies, and elimination of technical debt. Expert in ITIL v4 transformation, transitioning reactive ITIL v3 structures to proactive, value-driven service value streams (e.g. Service Financial & Capacity Management).
A process optimization & ITSM implementation pioneer, leveraging BPMN 2.0 (Draw IO) and multi-provider ITSM environments to standardize workflows, enhance service quality, and minimize project risks. Focused on proactive Incident, Problem, and Change Management, ensuring system stability and scalability in cloud infrastructures.
Industry impact: Delivered large-scale cloud transformations, PEGA upgrades, and Oracle/SQL/Windows migrations for Allianz, Lufthansa Technik, and Airbus — driving operational transparency, cost efficiency, and seamless transitions to modern IT landscapes.
Core value: Combines technical depth in Cloud/PEGA, strategic agility, and strong stakeholder engagement to foster high-performance teams, resilient systems, and sustainable business growth.